Theoretical AND Legal Regulation OF ODR in the European Union Countries
Abstract
The European Commission went ahead and implemented the ODR Regulation No 524/2013 to supplement the ADR Directive 2009/22/EC for the online out-of-court resolution of cross-border e-commerce disputes, in order to give consumers the option of resolving their online disputes in a Faster, cheaper, and more informal manner. According to a news release from the European Commission, "in 2010, one in every five EU customers had difficulty while purchasing products or services in the Single Market, resulting in financial losses estimated at 0.4 percent of the EU's GDP." As a result, it was calculated that establishing a proper and transparent ADR might save the EU €22.5 billion per year, or 0.19 percent of GDP. The ODR Platform's overall goal is to promote ADR and ODR proceedings for consumer disputes, which are unexpectedly underutilized in certain Member States, to ease individual redress inside the European Union, and to safeguard the market's important stakeholders, namely consumers.