The Role of The Capacity of Service Personnel in the Organization of the Quality Service Process in Hotel Enterprises
Nigina RakhmonovaTashkent State University of Economics
ABI
Abstract
In this article, the impact of the capacity, knowledge and skills of hotel service employees onimproving the quality of service in hotels and the experience of having a high level of service by improving thequalifications of employees in the enterprise are studied. In addition, solutions to existing problems in trainingand retraining of employees are offered.
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