← Back to work
Works cited by this work
81 works
Work: The impact of omnichannel integration towards customer interest in alternatives: retailer uncertainty and web rooming in retailing
From Multi-Channel Retailing to Omni-Channel Retailing
Peter C. Verhoef, P.K. Kannan, J. Jeffrey Inman
Article20153 citationsABIAn investigation of consumers’ purchase intentions towards omni-channel shopping
Article20182 citationsABIOmnichannel promotions and their effect on customer satisfaction
Angelica Blom, Fredrik Lange, Ronald L. Hess
Article20212 citationsABICustomer satisfaction, customer retention, and market share
Roland T. Rust, Anthony J. Zahorik
Article19932 citationsABIThe Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction1
Article20122 citationsABI