The Impact of Digital Remote Services on Bank Efficiency
Abstract
The integration of digital remote services into the banking sector has changed the way financial institutions operate, resulting in significant improvements in efficiency and customer service. This article examines the impact of digital remote services on the efficiency of commercial banks in Uzbekistan, focusing on how digital tools such as online banking, mobile apps, and automated processes contribute to improved operational efficiency. Using econometric analysis, the study examines the relationship between the adoption of digital remote services and key performance indicators, including return on assets (ROA), return on equity (ROE), and cost-to-income ratio. Data from commercial banks in Uzbekistan for the period 2015 to 2023 was analyzed to assess the impact of digitalization on banking efficiency. The results show that banks that adopted digital services experienced increased profitability and decreased operating expenses. Furthermore, the study highlights the long-term benefits of digital transformation, allowing banks to more effectively scale services. This study provides valuable insights for bank executives and policymakers seeking to optimize bank performance through digital transformation. The findings highlight the importance of continued investment in digital infrastructure to maintain competitiveness and sustainable growth in the banking sector.