Service Delivery and Citizen-Centric Approaches
Abstract
This chapter explores the integration of service delivery and citizen-centric approaches in the management of public administration within higher education institutions. It emphasizes the importance of student-centered and community-focused strategies to improve service quality, inclusivity, and stakeholder engagement. By adopting these approaches, institutions can better align their services with the needs and expectations of their beneficiaries, contributing to both institutional success and societal impact. The chapter also discusses the challenges and opportunities in implementing these strategies, offering practical insights for policymakers and administrators seeking to enhance governance and social responsibility in higher education.