Analysis of Factors Influencing The Provision of Remote Services by Banks
Abstract
In this study, theoretical foundations, current challenges and international best practice regarding factors that influence the provision of remote banking services is examined. There is a gap in the understanding of the economic mechanisms that ought to be improved to promote banking in commercial banks from a remote perspective. The research utilizes an econometric analysis to identify internal as well as external determinants which have an influence on service provision. This reveals close to a 20 percent increase wherein over 10.4 million users are using bank accounts remotely. Nevertheless, there are regulatory gaps, technological limitations and financial literacy disparities that impede development. The results further suggest that policy interventions, better digital infrastructure and customer education are important to enhancing service quality. These insights will serve to help the financial inclusion and customer satisfaction continue its digital transformation in the industry.