CONSTRUCTIVE CONFLICT MANAGEMENT THROUGH I-STATEMENTS: A COLLABORATIVE COMMUNICATION MODEL FOR SUSTAINABLE INTERPERSONAL RESOLUTION
Abstract
Conflict is an unavoidable aspect of interpersonal interaction and often escalates due to ineffective emotional regulation and accusatory communication patterns. This article explores major conflict management strategies and emphasizes the role of “I-statements” as a constructive communication tool in resolving interpersonal conflicts. The study analyzes accommodative, avoidant, aggressive, compromising, and collaborative approaches, outlining their psychological and relational consequences. Particular attention is given to the collaborative strategy supported by I-statements, which facilitate emotional awareness, reduce defensiveness, and promote sustainable conflict resolution. The findings suggest that the systematic use of I-statements enhances dialogue, mutual understanding, and long-term relational stability in both personal and organizational contexts.