The Level and Influencing Factors of Mobile Banking Usage in Uzbekistan
Rustambekova Zebiniso Baxrom qiziMaster student at Turin Polytechnic University in Tashkent, UzbekistanKarimov KhojakbarSupervisor, PhD at Turin Polytechnic University, Uzbekistan
Journal of Management and Economicsjournal2026
ABI
Abstract
This study investigates the level of mobile banking usage in Uzbekistan and identifies the key factors influencing its adoption and customer satisfaction. The research is based on a quantitative survey and secondary data analysis. The findings reveal that service quality, perceived security, ease of use, and trust significantly influence mobile banking usage. The study contributes to the understanding of digital banking development in emerging economies.
Topics
Identifiers
Citations and references
Cited by 00 references