Works cited by this work

68 works

Work: From Tourist Complaint Constraints to TCC 2.0: Reframing Tourist Complaint Behavior in AI-Mediated Service Recovery

1. A Paradigm for Developing Better Measures of Marketing Constructs

   Gilbert A. Churchill

   Article19794 citations

   ABIABI:AkademIndex/openalex/2026.other.100618

2. Rethinking some of the rethinking of partial least squares

   Joseph F. Hair, Marko Sarstedt, Christian M. Ringle

   Article20194 citations

   ABIABI:AkademIndex/openalex/2026.other.408774

3. Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

   Jagdip Singh

   Article19883 citations

   ABIABI:AkademIndex/openalex/2026.other.488634

4. Understanding Customer Responses to AI-Driven Personalized Journeys: Impacts on the Customer Experience

   Kimberley Hardcastle, Lizette Vorster Larsen, David Brown

   Article20253 citations

   ABIABI:AkademIndex/openalex/2026.other.858204

5. Assessing Measurement Invariance in Cross‐National Consumer Research

   Jan‐Benedict E.M. Steenkamp, Hans Baumgartner

   Article19982 citations

   ABIABI:AkademIndex/openalex/2026.other.037221

6. Artificial intelligence: disrupting what we know about services

   Dora E. Bock, Jeremy S. Wolter, O. C. Ferrell

   Article20202 citations

   ABIABI:AkademIndex/openalex/2026.other.421887

7. The effects of distributive, procedural, and interactional justice on postcomplaint behavior

   Jeffrey G. Blodgett, Donna J. Hill, Stephen S. Tax

   Article19972 citations

   ABIABI:AkademIndex/openalex/2026.other.469430

8. Measuring the Involvement Construct

   Judith Lynne Zaichkowsky

   Article19852 citations

   ABIABI:AkademIndex/openalex/2026.other.584459

9. The role of the human-robot interaction in consumers’ acceptance of humanoid retail service robots

   Christina Soyoung Song, Youn‐Kyung Kim

   Article20222 citations

   ABIABI:AkademIndex/openalex/2026.other.590199

10. The paradoxes of generative AI-enabled customer service: A guide for managers

    Carla Ferraro, Vlad Demsar, Sean Sands +2

    Article20242 citations

    ABIABI:AkademIndex/openalex/2026.other.593298

11. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

    Bart Larivière, David E. Bowen, Tor W. Andreassen +5

    Article20172 citations

    ABIABI:AkademIndex/openalex/2026.other.706378

12. The Caring Machine: Feeling AI for Customer Care

    Ming‐Hui Huang, Roland T. Rust

    Article20232 citations

    ABIABI:AkademIndex/openalex/2026.other.844058

13. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895550

14. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895551

15. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895552

16. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895553

17. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895554

18. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895555

19. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895556

20. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895557

21. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895558

22. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895559

23. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895560

24. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895561

25. Untitled

    Other1 citations

    ABIABI:AkademIndex/openalex/2026.other.895562