Skip to main content
AkademIndex

Products

For developers

AkademBaseOpen API for the ecosystem
← Back to work

Works cited by this work

65 works

Work: Has AI Revolutionised Customer Experience in the Tourism and Hospitality Industry? A Review of the Future Research Agenda

  1. Smart tourism: foundations and developments

    Ulrike Gretzel, Μαριάννα Σιγάλα, Zheng Xiang +1

    Article201518 citations
    ABI

  2. AI-based chatbots in customer service and their effects on user compliance

    Martin Adam, Michael Wessel, Alexander Benlian

    Article20205 citations
    ABI

  3. Artificial intelligence (AI) applications for marketing: A literature-based study

    Abid Haleem, Mohd Javaid, Mohammad Asim Qadri +2

    Article20225 citations
    ABI

  4. Virtual reality: Applications and implications for tourism

    Daniel Guttentag

    Article20095 citations
    ABI

  5. The Role of Smartphones in Mediating the Touristic Experience

    Dan Wang, Sangwon Park, Daniel R. Fesenmaier

    Article20115 citations
    ABI

  6. Attracting digital nomads: Smart destination strategies, innovation and competitiveness

    Lingxu Zhou, Dimitrios Buhalis, Daisy X.F. Fan +2

    Article20243 citations
    ABI

  7. A review on emerging artificial intelligence (AI) techniques for air pollution forecasting: Fundamentals, application and performance

    Adil Masood, Kafeel Ahmad

    Review article20213 citations
    ABI

  8. Motivations for sharing tourism experiences through social media

    Ana María Munar, Jens Kr. Steen Jacobsen

    Article20143 citations
    ABI

  9. Role of social media in online travel information search

    Zheng Xiang, Ulrike Gretzel

    Article20093 citations
    ABI

  10. The framework of tourism

    N. Leiper

    Article19793 citations
    ABI

  11. The bright and dark sides of artificial intelligence: A futures perspective on tourist destination experiences

    Lukas Grundner, Barbara Neuhofer

    Article20202 citations
    ABI

  12. Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

    Dimitrios Buhalis, Peter O’Connor, Rosanna Leung

    Article20222 citations
    ABI

  13. Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality

    Prokopis Christou, Aspasia Simillidou, Maria C. Stylianou

    Article20202 citations
    ABI

  14. New realities: a systematic literature review on virtual reality and augmented reality in tourism research

    Ryan Yung, Catheryn Khoo‐Lattimore

    Article20172 citations
    ABI

  15. Artificial intelligence for decision making in the era of Big Data – evolution, challenges and research agenda

    Yanqing Duan, John S. Edwards, Yogesh K. Dwivedi

    Article20192 citations
    ABI

  16. Voice assistants in hospitality: using artificial intelligence for customer service

    Dimitrios Buhalis, Iuliia Moldavska

    Article20212 citations
    ABI

  17. Marketing robot services in hospitality and tourism: the role of anthropomorphism

    Jamie Murphy, Ulrike Gretzel, Juho Pesonen

    Chapter20212 citations
    ABI

  18. AI-Driven Learning Analytics for Personalized Feedback and Assessment in Higher Education

    Tarun Kumar Vashishth, Vikas Sharma, Kewal Krishan Sharma +3

    Chapter20242 citations
    ABI

  19. Technological disruptions in services: lessons from tourism and hospitality

    Dimitrios Buhalis, Tracy Harwood, Vanja Bogicevic +3

    Article20192 citations
    ABI

  20. Untitled

    Other1 citations
    ABI

  21. Untitled

    Other1 citations
    ABI

  22. Untitled

    Other1 citations
    ABI

  23. Untitled

    Other1 citations
    ABI

  24. Untitled

    Other1 citations
    ABI

  25. Untitled

    Other1 citations
    ABI