The measurement of experienced burnout
Christina MaslachUniversity of California, BerkeleySusan E. JacksonUniversity of California, Berkeley
1981en
ABI
Abstract
Abstract A scale designed to assess various aspects of the burnout syndrome was administered to a wide range of human services professionals. Three subscales emerged from the data analysis: emotional exhaustion, depersonalization, and personal accomplishment. Various psychometric analyses showed that the scale has both high reliability and validity as a measure of burnout.
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Cited by 30 references