← Back to work
Works cited by this work
21 works
Work: Developing a Framework for Integrating Chatbots with Personality in Organizations
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Article198943 citationsABIAI-based chatbots in customer service and their effects on user compliance
Martin Adam, Michael Wessel, Alexander Benlian
Article20205 citationsABIThe paradoxes of generative AI-enabled customer service: A guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands +2
Article20242 citationsABI