Performance measurement system design
Andy NeelyManufacturing Engineering Group, University of Cambridge, UKMike GregoryManufacturing Engineering Group, University of Cambridge, UKKen PlattsManufacturing Engineering Group, University of Cambridge, UK
1995en
ABI
Abstract
The importance of performance measurement has long been recognized by academics and practitioners from a variety of functional disciplines. Seeks to bring together this diverse body of knowledge into a coherent whole. To ensure that the key issues are identified, focuses on the process of performance measurement system design, rather than the detail of specific measures. Following a comprehensive review of the literature, proposes a research agenda.
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Cited by 20 references