ArticleThe Balanced ScorecardEric R. Ziegel·Robert S. Kaplan·D. P. Norton·1998·enABIABI:AkademIndex/openalex/2026.other.352267CiteAbstractNo abstract available.IdentifiersDOI10.2307/1271199Citations and referencesCited by 20 referencesMetrics — AkademScholar