Benchmarking: the search for industry best practices that lead to superior performance
1989en
ABI
Abstract
This groundbreaking reference is for middle managers in industry, not-for-profit organization and government agencies, as well as quality improvement projects. Detailed examples show you how to relate benchmarking investigations from beginning to end. The author's personal tips will allow you, with minimum effort, to effectively launch your quest for the best.
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Citations and references
Cited by 20 references