Digitally-induced change in the public sector: a systematic review and research agenda
Nathalie HaugDepartment of Politics and Public Administration, University of Konstanz, Universitätsstrasse 10, Konstanz, GermanySorin DanSchool of Management and Innovation and Entrepreneurship InnoLab, University of Vaasa, Vaasa, FinlandInes MergelDepartment of Politics and Public Administration, University of Konstanz, Universitätsstrasse 10, Konstanz, Germany
2023en
ABI
Abstract
Digital transformation has become a buzzword that is permeating multiple fields, including public administration and management. However, it is unclear what is transformational and how incremental and transformational change processes are linked. Using the PRISMA method, we conduct a systematic literature review to structure this growing body of evidence. We identified 164 studies on digitally-induced change and provide evidence for their drivers, implementation processes, and outcomes. We derive a theoretical framework that shows which incremental changes happen in public administrations that are implementing digital technologies and what their cumulative, transformative effects are on society as a whole.
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