Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future
Appalayya MeesalaJustin PaulGraduate School of Business, (Formerly, faculty member, University of Washington), PLAZA Universitaria, 55thth floor, University of Puerto Rico, San Juan, PR, P.O.Box 23332, 00931, USA
2016en
ABI
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Cited by 20 references