ArticleMeasuring Service Quality: A Reexamination and ExtensionJ. Joseph Cronin·Steven A. Taylor·1992·enABIABI:AkademIndex/openalex/2026.other.570423CiteAbstractNo abstract available.IdentifiersDOI10.2307/1252296Citations and referencesCited by 20 referencesMetrics — AkademScholar