Artificial intelligence, workers, and future of work skills
Sarah BankinsDepartment of Management, Macquarie Business School, Macquarie University, Wallumattagal Campus, Sydney, NSW, Australia. Electronic address: [email protected]Xinyu HuSchool of Business, Renmin University of China, 59 Zhongguancun Street, Haidian District, Beijing, ChinaYunyun YuanSchool of Management, Beijing Institute of Technology, Zhongguancun, Beijing, China
2024en
ABI
Abstract
Historically, the use of technology in organizations has reshaped the nature of human work. In this article, we overview how current waves of artificially intelligent (AI) technologies are following this trend, showing how its uses can both automate and complement human labor, alongside creating new forms of human work. However, AI can also generate both upsides and downsides for workers' experiences, which are dependent upon a range of factors such as how the technology is used and the support employees receive during digital transitions. We conclude by outlining how AI literacy and other human-centered skills will play an increasingly important role in future workplaces.
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