CRITERIA FOR STAFF SELECTION IN HOTEL ENTERPRISES AND THEIR ROLE IN ENSURING SERVICE QUALITY
Abstract
This article provides a comprehensive scientific analysis of staff selection criteria in hotel enterprises and their impact on service quality, guest satisfaction, and organizational competitiveness. The study examines the key competencies required for hotel personnel, including professional qualifications, interpersonal communication skills, foreign language proficiency, and adaptability to multicultural environments. Special attention is given to modern selection methods such as competency-based interviews, assessment centers, and digital recruitment tools. The research draws on empirical data from hotel enterprises in Bukhara region, Uzbekistan, and offers practical recommendations for improving the personnel selection process in the hospitality industry.