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Работы, на которые ссылается эта работа
Работ: 64
Работа: Power perceptions and modes of complaining in higher education
Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.
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Статья1970Цитирований: 3ABIConsumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues
Статья1988Цитирований: 3ABIDeveloping Buyer-Seller Relationships
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Статья1987Цитирований: 2ABIReturn on Quality (ROQ): Making Service Quality Financially Accountable
Roland T. Rust, Anthony J. Zahorik, Timothy L. Keiningham
Статья1995Цитирований: 2ABIConsumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues
Статья1988Цитирований: 2ABI