Работы, на которые ссылается эта работа

Работ: 3

Работа: Model of Assessing the Quality Indicators of the Service Process in Transport

1. A Conceptual Model of Service Quality and Its Implications for Future Research

   A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

   Статья1985Цитирований: 8

   ABIABI:AkademIndex/openalex/2026.other.451610

2. Delivering quality service: balancing customer perceptions and expectations

   Статья1990Цитирований: 3

   ABIABI:AkademIndex/openalex/2026.other.522253

3. Servqual : a multiple-item scale for measuring customer perceptions of service quality

   A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry

   Книга1986Цитирований: 2

   ABIABI:AkademIndex/openalex/2026.other.634393