Работы, на которые ссылается эта работа

Работ: 3

Работа: The Role of The Capacity of Service Personnel in the Organization of the Quality Service Process in Hotel Enterprises

1. Are stars a good indicator of hotel quality? Assymetric information and regulatory heterogeneity in Spain

   Juan A. Núñez‐Serrano, Jaime Turrión, Francisco J. Velázquez

   Статья2013Цитирований: 2

   ABIABI:AkademIndex/openalex/2026.other.713591

2. Measuring service quality in the hotel industry: A study in a business hotel in Turkey

   Atilla Akbaba

   Статья2005Цитирований: 2

   ABIABI:AkademIndex/openalex/2026.other.713592

3. Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

   Abraham Pizam, Valeriya Shapoval, Taylor Ellis

   Статья2016Цитирований: 2

   ABIABI:AkademIndex/openalex/2026.other.713593