Dynamics of user behavior in the e-government system of Uzbekistan

User behavior is the main factor for evaluating any system, and based on this, the structure is optimized and the system is reorganized to provide high quality services to the users. This work is dedicated to analyzing the dynamics of user behavior in e-government using common techniques, Customer behavior model graphs (CBMG) and Markov chains. The analysis of user behavior showed that, a lot of time is spent on searching for necessary services, browsing information, and filling out corresponding forms and in order for successful use of e-government systems in our country, it is necessary to simplify the process of filling out various forms and increase the level of automation when receiving government services.

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