Работы, цитирующие эту работу

Работ: 5

Работа: AI-based chatbots in customer service and their effects on user compliance

1. Generative AI and human–robot interaction: implications and future agenda for business, society and ethics

   Bojan Obrenovic, Xiao Gu, Guoyu Wang +2

   СтатьяEthics and Social Impacts of AIAI & Society2024Цитирований: 15

   ABIABI:AkademIndex/openalex/2024.article.000008

2. Developing a Framework for Integrating Chatbots with Personality in Organizations

   Gulnara Z. Karimova

   ГлаваAI in Service InteractionsSpringerBriefs in computer science2025Цитирований: 1

   ABIABI:AkademIndex/openalex/2026.other.147510

3. Not in our image: rethinking anthropomorphism in expert chatbot design

   Gulnara Z. Karimova

   СтатьяAI in Service InteractionsAI & Society2025Цитирований: 0

   ABIABI:AkademIndex/openalex/2025.article.000392

4. The influence of chatbot social presence and media appeal on brand likability and usage intention: Evidence from Coffeehouse brands

   Blend Ibrahim, Razan Awadallah Awwad, Joe Hazzam +2

   СтатьяAI in Service InteractionsJournal of Foodservice Business Research2025Цитирований: 0

   ABIABI:AkademIndex/openalex/2025.article.010916

5. Has AI Revolutionised Customer Experience in the Tourism and Hospitality Industry? A Review of the Future Research Agenda

   Richmond Sakyi, Frederick Pobee, Abdul Bashiru Jibril

   ГлаваAI in Service Interactions2026Цитирований: 0

   ABIABI:AkademIndex/openalex/2026.chapter.000150