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Работы, на которые ссылается эта работа
Работ: 21
Работа: Developing a Framework for Integrating Chatbots with Personality in Organizations
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Статья1989Цитирований: 43ABIAI-based chatbots in customer service and their effects on user compliance
Martin Adam, Michael Wessel, Alexander Benlian
Статья2020Цитирований: 5ABIA study on the adoption of IoT smart home service: using Value-based Adoption Model
Yonghee Kim, Young-Ju Park, Jeongil Choi
Статья2017Цитирований: 2ABIThe paradoxes of generative AI-enabled customer service: A guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands +2
Статья2024Цитирований: 2ABI