Electronic Document Management System: Malaysian Experience

Background: One of the seven flagships in Vision 2020 focuses on the area of record keeping and document management is Generic Office Environment-Electronic Government Document Management System (GOE-EGDMS). This study is designed to investigate the usage and effectiveness of the implementation of GOE-EGDMS adopting the IS Effectiveness Model from DeLone and McLean. Questionnaires were collected through web-survey and were analysed using Exploratory Factor Analysis, Confirmatory Factor Analysis and Structural Equation Modeling (SEM). Objective: to determine the level of service quality of MAMPU focusing at the Electronic Government Division; to determine the user satisfaction level of the GOE-EGDMS; to determine whether service quality and information quality in GOE-EGDMS has an effect on system usage; to determine if information quality, system usage and user satisfaction in GOE-EGDMS has an effect on individual impact; to determine the relationship between individual impact and organization impact in GOE-EGDMS. Results: Based on the analysis, six hypotheses were significant and supported. The major contribution of the study is the developed research instruments which can be further tested in other research settings. Conclusion: This study provided valuable information for the government in implementing GOE-EGDMS in the future. It is hoped that the system can help Malaysian government achieve its vision that is to effectively and efficiently deliver good services from the government to the people of Malaysia, and enabling the government to become more responsive to the needs of its citizens.

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