Sustainable Structure for the Quality Management Scheme to Support Mobility of People with Disabilities

The paper is aimed to carry out a comprehensive overview of the state-of-the-art regarding policy audits and quality management schemes, related to the accessibility of public transport and public space, including the success factors and features of these schemes and the problems and barriers related. It is focused on general and much-used international standards and models as ISO 9 000 family, ISO 14 000 family, EMAS and the EFQM Excellence model. It describes general structure of the schemes, working process, covered areas and type of indicators used as well as the way that they address detailed content-related matters, related specifically to the “public” accessibility. It also provides discussion on suitable structure for the standardized accessibility and quality management scheme focused on help to people with disabilities to move independently in the public spaces.

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