Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvement
Nathalie DemoulinIESEG School of Management, Lille Economy & Management (UMR 9221), 3, rue de la Digue, 59000 Lille, FranceKim WillemsVrije Universiteit Brussel & Hasselt University, Faculty of Social Sciences & Solvay Business School, Department of Business - Marketing & Consumer Behavior, Pleinlaan 2, 1050 Brussels, Belgium
2019en
ABI
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