Toward an integrated framework for innovation in service: A resource-based view and dynamic capabilities approach
Miri KimGlobal Service Management, Sogang University, 35 Baekbeom-ro, Mapo-gu, Seoul, 121-742, South KoreaJaeki SongRawls College of Business Administration, Texas Tech University, Lubbock, TX, 79409, USAJason TricheSchool of Business Administration, University of Montana, Missoula, MT, 59812, USA
2014en
ABI
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