What can big data and text analytics tell us about hotel guest experience and satisfaction?
Zheng XiangDepartment of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA 24061, USAZvi SchwartzDepartment of Hotel, Restaurant & Institutional Management, University of Delaware, Newark, DE 19716, USAJohn GerdesDepartment of Integrated Information Technology, College of Hospitality, Retail, & Sport Management, University of South Carolina, Columbia, SC, USAMuzaffer UysalDepartment of Hospitality and Tourism Management, Pamplin College of Business, Virginia Tech, Blacksburg, VA 24061, USA
2014en
ABI
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