The effects of distributive, procedural, and interactional justice on postcomplaint behavior
Jeffrey G. BlodgettDonna J. HillDonna J. Hill, Department of Marketing, Foster College of Business Administration, Bradley University, Peoria, IL 61625, USAStephen S. TaxStephen S. Tax, School of Business, University of Victoria, Victoria, British Columbia, Canada, V8W 3P1
1997en
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