Building dynamic service analytics capabilities for the digital marketplace
Shahriar AkterSydney Business School, University of Wollongong, NSW 2522, AustraliaSaradhi MotamarriSchool of Management, Operations & Marketing, Faculty of Business, University of Wollongong, NSW 2522, AustraliaUmme HaniSchool of Management, Operations & Marketing, Faculty of Business, University of Wollongong, NSW 2522, AustraliaS. M. Riad ShamsNewcastle Business School, Northumbria University, Newcastle-upon-Tyne NE1 8ST, UKMarío FernandoSchool of Management, Operations & Marketing, Faculty of Business, University of Wollongong, NSW 2522, AustraliaMujahid Mohiuddin BabuSchool of Marketing and Management, Coventry Business School, Coventry University, Priory St, Coventry CV1 5FB, UKKathy Ning ShenRochester Institute of Technology, Dubai, UAE
2020en
ABI
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