Arne De Keyser

1 ta ish

EDHEC Business School

1. “Service Encounter 2.0”: An investigation into the roles of technology, employees and customers

   Bart Larivière, David E. Bowen, Tor W. Andreassen +5

   Maqola20172 iqtibos

   ABIABI:AkademIndex/2026.other.706378