The impact of online accounting through the expansion of financial technologies on improving the performance of financial institutions and banks

This paper studies the impact of the expansion of online accounting based on financial technologies on the improvement of performance in financial institutions and banks in four Asian countries: Malaysia, Singapore, the UAE, and India. The quantitative results of the study, which are obtained from data analysis of 120 institutions in 2024 and structural equation modeling, reveal a strong positive and significant relationship between the maturity of online accounting systems and performance indicators. Specifically, the correlation coefficient of -0.72 of the maturity index with the cost-to-income ratio, and the path coefficient of 0.68 in the model, express the profound impact of this technology on operational efficiency and profitability. Also, variance analysis confirms the significant difference in the return on assets and customer satisfaction between leading and lagging institutions in this area. Besides, the qualitative results also shed light on the key role these systems play in risk management and regulatory compliance.

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