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Blockchain for Seamless and Transparent Smart Hospitality Operations

S. AarthiFaculty of Computer Applications, Marwadi University, Rajkot, IndiaR. N. RavikumarDepartment of Computer Engineering, Marwadi University, Rajkot, IndiaBalakrishnan RajasekarFHMCT, Ramaiah University of Applied Sciences, Bangalore, IndiaK PavithraDepartment of Computer Science, Christ University, Bangalore, IndiaFeruzbek JumaniyozovDepartment of Accounting and Business Administration, Mamun University, Khiva, UzbekistanManoj Praveen VDepartment of AI and DS, Velalar College of Engineering and Technology, Erode, India

2025en

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ABI

Annotatsiya

This chapter explores how blockchain technology is transforming the hospitality industry by enhancing data transparency, operational efficiency, and security. It highlights blockchain's role in securing payments, bookings, supply chains, and guest authorization processes. Through smart contracts and tamper-proof records, blockchain combats fraud and ensures compliance with regulatory standards. The chapter examines real-world use cases such as loyalty platforms that boost customer retention and brand trust. Despite challenges in scalability, operations, and regulations, leading hospitality firms have achieved improved guest interactions through blockchain integration. This chapter provides insights into safely adopting blockchain for hotel management, emphasizing its potential to build trust, streamline operations, and align with smart infrastructure systems.

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DOI: 10.4018/979-8-3373-2145-5.ch007

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