Etics of working with medical tourists who believe in Islam

The growing medical tourism market is intensifying competition among medical organizations for international patients and increasing the importance of service as a factor in satisfaction and trust. Patients from countries for whom Islamic religious and cultural norms directly influence their perception of medical care, communication, and adherence to recommendations represent a particular potential for medical centers. The aim of this article is to systematize management and organizational practices that ensure culturally competent care for Muslim patients and to propose a framework for internal quality standards covering process organization, information support and translation, gender and family aspects, religious needs, halal food and medications, confidentiality, and procedure implementation. Based on these practices, a practical "standard outline" and a self-assessment checklist for medical organizations oriented toward the international market have been developed.

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