Learning Equitable and Efficient Shift Rosters with Multi-Objective Deep Reinforcement Learning and Counterfactual Fairness Constraints in Operations

Shift rostering systems often optimize cost and coverage while treating fairness as a secondary objective. This study develops a multi-objective deep reinforcement learning framework for workforce scheduling that integrates Proximal Policy Optimization with a graph neural network encoder, a Conditional Value-at-Risk term for limiting extreme burden concentration, and a counterfactual fairness regularizer for reducing demographic sensitivity in assignment decisions. The framework was evaluated on 18 months of workforce data from a tertiary hospital and an industrial facility in Uzbekistan. Relative to mixed-integer linear programming and vanilla reinforcement learning baselines, the proposed model reduced the burden Gini coefficient by 41.3%, narrowed weekend disparity by 36.5%, and achieved adverse impact ratios above 0.97 for gender and age. These equity gains were obtained with a 1.8% increase in operational cost and a 9.4% reduction in understaffing minutes under demand shocks. The results indicate that fairness constraints can be embedded directly into policy learning while preserving service levels and improving resilience in high-constraint scheduling environments.

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