ALGORITHM FOR THE COMPREHENSIVE ASSESSMENT OF THE ECONOMIC POTENTIAL AND RESOURCE ENDOWMENT OF SERVICE ENTERPRISES: A WEIGHTED INTEGRAL INDEX WITH EMPLOYEE CAPABILITY ADJUSTMENT

Service enterprises require a comparable measure of economic potential that integrates physical assets, infrastructure, financial resources, markets, and human capability, as composite approaches often treat these resources separately or omit workforce capability. This study aims to formalize a weighted integral index of economic potential (III) derived from ten resource domains, adjusted for employee capability, and to specify its normalization, weighting, and robustness testing. Indicators are normalized using min-max scaling against a fixed reference set. Domain subindices are aggregated with normalized weights on a 0–100 scale. The preliminary index is then multiplied by an employee capability ratio. Three weighting schemes and a random perturbation test (10,000 replications) are applied and demonstrated on three hypothetical enterprises with fully reported inputs. Enterprise A ranks first across all weighting schemes and perturbation trials, whereas the rankings of enterprises B and C depend on the chosen weights: following the employee adjustment, C outperforms B under fixed and equal weighting schemes, whereas B ranks above C under entropy weights. This adjustment reduces scores by 18–32 percent, with the largest reduction observed for the enterprise with the lowest capability ratio. The proposed framework is transparent, reproducible, and sensitive to human capability; however, because the ranking of close competitors is sensitive to weight selection, weights must be explicitly justified and reported in every application, and empirical validity must be demonstrated on observed enterprise data.

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