GenAI and the Redesign of Work, Jobs, and Organizational Structures

Generative artificial intelligence (GenAI) is fundamentally reconfiguring the architecture of work by extending automation into cognitive, creative, and communicative domains previously considered uniquely human. This chapter examines how GenAI reshapes individual tasks, job roles, and organizational structures across three interacting analytical layers: the macro level of organizational hierarchy and strategy, the meso level of job and role design, and the micro level of individual worker experience. Drawing on the automation-augmentation paradox (Raisch & Krakowski, 2021), task-based labor displacement frameworks (Acemoglu & Restrepo, 2022), and multilevel organizational AI research (Bankins et al., 2024), a conceptual framework is developed that maps GenAI's cascading effects on workforce composition, skill demands, hierarchical design, and decision-making authority.

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