Work, Talent, and Trust in the Era of Generative AI

Generative AI is changing the way organizations organize work, administer talent and build trust. The chapter explores the concept of the transformation of the workforce by AI in the context of human-led sustainability that unites the ideas of work, talent, and trust into one conceptual framework. Based on the current case evidence, it presents the impact of transparency, governance, and orderly human-AI cooperation on employee agency, equity, and resilience in the long term. The chapter maintains that the adoption of AI should be sustainable and therefore balance between automation and augmentation should be maintained in addition to establishing ethical principles and accountability in organizational systems.

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