Beyond Automation

Artificial Intelligence (AI) is becoming pervasive in the organizational work, and it is changing the interaction between people, teams, and systems. The chapter considers AI and human collaboration through the lens of behaviourism and focuses on synergy, as opposed to automation. Based on the latest empirical cases, the analysis shows that AI augmentation has the capacity to improve productivity, quality of decision making, and efficiency and remodel motivation, autonomy, trust, and role identity. The results also show the presence of behavioral threats due to excessive reliance, the inaccuracy of trust, and the decreased level of human judgment in the situation when the governance and transparency are weak. The chapter brings together behavioral science, organizational and technological expertise, to state that the sustainable AI value is founded on the human-centred design, ethical governance, and leadership practices that uphold agency and psychological safety. The discussion adds a holistic perspective of AI-human synergy as a base of resilient and high-performing organizations.

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