When Smart Turns Risky: AI-Enabled Service Failures, Recovery and Justice Perceptions in Festival Experiences
Erdoğan EkizHospitality Management and Tourism School, Central Asian University, Tashkent, UzbekistanOrhan UludağHospitality Management and Tourism School, Central Asian University, Tashkent, Uzbekistan
2026en
Ochiq kirish: yoʻq
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