Who cares for the healthcare workers? The impact of workplace incivility on healthcare workers’ traumatic stress and mental health mediated by psychological resilience

Due to the high prevalence of workplace incivility and its negative consequences in the healthcare setting, our paper aims to investigate the impact of workplace incivility on healthcare workers’ mental health and secondary traumatic stress mediated by psychological resilience in line with the conservation resource of theory. Data was collected from 535 healthcare providers working in private Lebanese hospitals. The study’s interrelationships were analyzed via structural equation modeling. The results indicated that workplace incivility had a significant effect on healthcare workers’ secondary traumatic stress and mental health; however, it has an insignificant impact on psychological resilience. Moreover, the findings revealed that psychological resilience has a significant impact on mental health and an insignificant impact on secondary traumatic stress. Furthermore, the results highlighted that psychological resilience partially mediates the relationship between workplace incivility and mental health; however, it has no mediating role between workplace incivility and secondary traumatic stress. This study contributes to the conservation of resource theory and provides healthcare managers with evidence-based implications as a means to enhance healthcare workers’ resilience and psychological health mitigating the effect of workplace incivility.

Hali tarjima qilinmagan