STRATEGIES FOR IMPROVING THE METHODOLOGY OF ASSESSING REMOTE BANKING SERVICE QUALITY IN UZBEKISTAN

This thesis explores strategies for improving the methodology of assessing remote banking service quality in Uzbekistan. Based on an analysis of regulatory documents, commercial banking practices, and scholarly sources, it is shown that while mobile and internet banking coverage has expanded, remote service quality metrics are not substantively linked to digital security and operational management decisions. A conditional sequence for development, the "E-S-QUAL criterion – telemetric SLA – cybersecurity index" principle, and five readiness assessment indicators are substantiated.

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