Implementation of total quality management in cheap packages education Program in Community Learning Activity Center (PKBM) Maju Jaya Mesuji district lampung Indonesia

Quality management is something that needs to be prepared in improving human resources in the coming era. Pursuing an education package is one of the solutions in overcoming the equal distribution of education to improve the quality of Indonesian human resources. The quality of pursuing education packages must also be prepared to carry out quality education. The quality of pursuing education packages can be implemented by fulfilling four aspects, namely aspects of leadership, aspects of the quality of educators, aspects of service quality and aspects of customer satisfaction. The synergy of the four aspects is the key to the success of a quality education that is well realized.

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