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THE ROLE OF ONLINE PLATFORMS IN INCREASING COMPETITIVENESS OF THE HOTEL BUSINESS AND ITS DEVELOPMENT PROSPECTS

Mohigul AxmatovaAssociate Professor (PhD), Department of Tourism and Hotel Management, Bukhara State University, UzbekistanGulasal SayidovaMaster's Student, Bukhara State University, Uzbekistan
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This article analyzes the role of online platforms such as Booking.com, Airbnb, Expedia, Agoda, and TripAdvisor in increasing the competitiveness of the hotel business. It examines their impact on marketing, sales, customer relations, and brand image, as well as future development prospects in the context of digital transformation.

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