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Ish: From Tourist Complaint Constraints to TCC 2.0: Reframing Tourist Complaint Behavior in AI-Mediated Service Recovery
Artificial intelligence: disrupting what we know about services
Dora E. Bock, Jeremy S. Wolter, O. C. Ferrell
Maqola20202 iqtibosABIThe paradoxes of generative AI-enabled customer service: A guide for managers
Carla Ferraro, Vlad Demsar, Sean Sands +2
Maqola20242 iqtibosABIThe Caring Machine: Feeling AI for Customer Care
Ming‐Hui Huang, Roland T. Rust
Maqola20232 iqtibosABI