Smart tourism: foundations and developments
Ulrike GretzelUQ Business School, University of Queensland, Sir Fred Schonell Dr., St.Lucia, QLD 4072, Queensland, AustraliaΜαριάννα ΣιγάλαUniversity of South Australia, 101 Currie Street, Adelaide, 5000, South Australia, AustraliaZheng XiangDepartment of Hospitality and Tourism Management, Virginia Polytechnic Institute and State University, Blacksburg, VA, 24061, USAChulmo KooCollege of Hotel & Tourism Management, Kyung Hee University, Kyunheedaero 26, Heogi-dong, Dongdaemun-gu, Seoul, 130-701, South Korea
2015en
ABI
Annotatsiya
Abstract Smart tourism is a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of ICT that allow for massive amounts of data to be transformed into value propositions. However, it remains ill-defined as a concept, which hinders its theoretical development. The paper defines smart tourism, sheds light on current smart tourism trends, and then lays out its technological and business foundations. This is followed by a brief discussion on the prospects and drawbacks of smart tourism. The paper further draws attention to the great need for research to inform smart tourism development and management.
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