Maqola

Customer satisfaction, customer retention, and market share

Roland T. RustDirector, Center for Services Marketing Owen Graduate School of Management Vanderbilt University Nashville, Tennessee, USAAnthony J. ZahorikAssistant Professor of Marketing Owen Graduate School of Management Vanderbilt University Nashville, Tennessee, USA

1993en

ABI

Annotatsiya

Annotatsiya mavjud emas.

Identifikatorlar

DOI: 10.1016/0022-4359(93)90003-2

Iqtiboslar va manbalar

2 ta iqtibos0 ta foydalanilgan manba

Koʻrsatkichlar — AkademScholar